What is a critical first step when initiating a service request in Pega's case management system?

What is a critical first step when initiating a service request in Pega’s case management system?

What is a critical first step when initiating a service request in Pega’s case management system?
A . Assigning the case to an available agent
B . Validating customer data
C . Selecting the appropriate service request template
D . Setting the request priority

Answer: C