What is a valid use case for Dynamics 365 Connected Customer Service?

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?
A . Analyze customer sentiment from multiple sources.
B . Respond to and resolve customer issues by using social media.
C . Use mixed reality applications to assist technicians performing work in the field.
D . Use IoT devices and AI to predict when a customer’s equipment will need service.

View Answer

Answer: D

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview