Based only on the above, which statement is true?

Your Customer Satisfaction (CSAT) scores are based on a ‘Support Level’ custom field, with three values:

Platinum Support, Silver Elite, Standard. Review the custom report below.

Based only on the above, which statement is true?
A . Scores are lowest for Standard for this time period.
B . More Platinum Support customers responded to the CSAT survey.
C . Standard customers had the lowest scores in any time period.
D . Every response from Silver Elite customers had a 3-star rating during this time period.
E . The scores in this report represent only one request type.

View Answer

Answer: A