What is the first step in configuring a new SLA in Jira?

exams ACP-420 ACP-420 exam 0 Comments

What is the first step in configuring a new SLA in Jira?
A . Determine the conditions for starting and stopping the SLA timer
B . Create a new calendar for the SLA
C . Set the SLA goals based on customer expectations
D . Assign the SLA to specific request types

Answer: A