Which three metrics can be used to help executive management understand service center costs?

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable.

Which three metrics can be used to help executive management understand service center costs? Choose 3 answers
A . All open Cases by Priority
B . All open cases by Channel
C . All Cases closed Month-to-date
D . Case resolution time
E . All Cases by Customer

View Answer

Answer: A, B, D