Which three features could be implemented to support this?

exams CRT-261 V1 CRT-261 exam 0 Comments

Universal Containers provides Customer Support for two separate business operations. The cases

managed for each operation have different steps and fields.

Which three features could be implemented to support this? Choose 3 answers
A . Omni-Channel
B . Page Layouts
C . Record Types
D . Support Processes
E . Article Types

Answer: A, C, D