What is the recommended method to meet the requirements?

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.

What is the recommended method to meet the requirements?
A . Select Flag as new version’ checkbox when publishing.
B . Use Smart Link to Article to select the prior version.
C . Enable Knowledge User for Service Agents.
D . Use the Clone option to create a new article.

View Answer

Answer: B