Which two strategies should a consultant recommend?

CRT-261 V1 0 Comments

Metrics show that Universal Containers has a high call abandonment rate.

Which two strategies should a consultant recommend? Choose 2 answers
A . Simplify the interactive voice response (IVR) tree.
B . Set up Email-to-Case.
C . Use Assignment rules and case queues.
D . Add additional agents to lower average hold time.

Answer: A, D

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