Which two things will happened?

CRT-261 V1 0 Comments

A Service Rep transfers a Live Agent Chat to another Rep.

Which two things will happened?
A . The Customer is shown the new Rep’s name
B . Both Service Reps can chat with the customer
C . The chat transcripts and case are transferred
D . The Customer doesn’t know they were transferred

Answer: A, C

Latest CRT-261 Practice Questions with 65 Q&As

Updated Study Material | Instant Download | Detailed Answers and Explanations

Instant Download CRT-261 PDF     CRT-261 Questions Online Training
Subscribe
Notify of
guest
0 Comments