What is the recommended method to decrease the time it takes to close cases?

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.

What is the recommended method to decrease the time it takes to close cases?
A . Create Synonym Groups.
B . Create Article Translation.
C . Enable Suggested Articles.
D . Add Data Category Groups.

View Answer

Answer: C