Which solution will meet these requirements?

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:

• Agents need to collaborate with other teams.

• The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?
A . Use Process Builder for notifications and case teams to monitor cases.
B . Use Process Builder for notifications and account teams to monitor cases.
C . Use escalation rules for notifications and account teams to monitor cases.
D . Use escalation rules for notifications and case teams to monitor cases.

View Answer

Answer: A