Which two metrics are useful for identifying knowledge article effectiveness?

A manager would like information on the knowledge base searches conducted by customers and call center agents.

Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
A . Knowledge search query with no results.
B . Knowledge articles with the lowest rating.
C . Number of knowledge articles in each data category.
D . Knowledge articles created by call center agents.

View Answer

Answer: A, B