If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

An insurance claim case type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

Available Choices (select all choices that are correct)
A . When the Review claim step completes
B . When Investigate claim step completes
C . When the Process claim stage starts
D . When the Review claim step starts

View Answer

Answer: D

Explanation:

The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending- Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case-status