How can you explain why the warranty is not sufficient?

A customer tells you their company does not need services because the product warranty will provide sufficient protection.

How can you explain why the warranty is not sufficient?
A . The customer needs coverage outside normal business hours.
B. The customer needs replacement of defective parts.
C. The customer is responsible for paying shipping costs for replacement parts.
D. The customer must prove that they did not cause the problem by misconfiguring the product.

View Answer

Answer: A