Which application solution will meet their requirements?

A Contact Center manager wants an application solution that will identify and determine the caller’s intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.

Which application solution will meet their requirements?
A . Avaya Proactive Outreach Manager
B. Avaya IX™ Workforce Engagement
C. Avaya Intelligent Customer Routing
D. Avaya Call Management System

View Answer

Answer: C