What is the cause of the issue?

You need to determine why the sales associate is not able to see Munson’s in the search results.

What is the cause of the issue?
A . The search criteria is searching for only names that are exactly ‘pickles’.
B. The search criteria is only able to search by the shortened search name of the customer.
C. The search criteria is searching for all customer names that start with ‘pickles’.
D. The search criteria is case sensitive.

View Answer

Answer: C

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records