You created and published lead scoring models in the Dynamics 365 Customer insights – Journeys application.

You created and published lead scoring models in the Dynamics 365 Customer insights – Journeys application.

Your marketing team members inform you that they are NOT able to view the lead scoring insights.

You confirm the lead scoring models are published and are Live.

You need the marketing team to be able to view the lead scoring insights.
A . Re-publish the lead scoring models to allow the system to capture the insights.
B . Assign the Lead Score Viewer security role to the users.
C . Set all leads to Active state to capture the insights.
D . Set automatic lead scores cleanup to No lo capture the scoring.

View Answer

Answer: B

Explanation:

For team members to view lead scoring insights, they must have appropriate permissions, specifically the Lead Score Viewer role in Dynamics 365 Customer Insights – Journeys.

Even though the lead scoring models are published and live, without the correct security role, users will not have access to view the insights.

Assigning the Lead Score Viewer role ensures that the users have the necessary access rights to review the lead scoring insights generated by the models.

Reference: Microsoft Documentation – Configure Security Roles for Lead Scoring