Why would organization adopt ISO/TEC 20000?
A . To certify their products
B . To certify their services
C . To review the Service Management System (SMS)
D . To confirm that all ITIL guidelines have been implemented
Answer: C
Why would organization adopt ISO/TEC 20000?
A . To certify their products
B . To certify their services
C . To review the Service Management System (SMS)
D . To confirm that all ITIL guidelines have been implemented
Answer: C