Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
A . access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B . TCP/IP connections through the network
C . reporting
D . heartbeat mechanism between Contact Center components
E . caller defines the reason for the call from several menu options

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Answer: A, E