Which two features of Microsoft Exchange Online should you use to diagnose the issue?

You are an IT intern for a retail company. The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages.

Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.
A . Outlook Web App (OWA) delivery reports
B . Exchange Online Protection
C . Endpoint Protection
D . Message Trace tool

View Answer

Answer: AD

Explanation:

D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days.

A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person.

Go to Delivery reports settings:

Reference: Troubleshoot email delivery using the Exchange Online message trace tool

https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-message­trace-tool-e7758b99-1896-41db-bf39-51e2dba21de6 Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de­48a4ae58555f