Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
A . Download the template.
B . Map the data fields to the data fields offered in the template.
C . Schedule an MDRO job.
D . Delete the header with the field names in the template.

Answer: A B