Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
A . Describe work with other companies that has solved similar problem.
B. Ensure the workshop schedule consider tome zone and language differences.
C. Reiterate the project objectives and the KPIs that will be tracked.

Answer: A