Which product provides these capabilities at the lowest cost?

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record

Which product provides these capabilities at the lowest cost?
A . Cisco Unified IP IVR
B . Cisco Unified CCX Standard
C . Cisco Unified CCX Enterprise
D . Cisco Unified CCX Premium
E . Cisco Unified CCX Enhanced

View Answer

Answer: E