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Which of the following statements is TRUE?

Which of the following statements is TRUE?
A . Improving the business process is concerned with removing problems identified in the AS-IS process.
B. Introducing bottlenecks is an important principle of business process re-design.
C. It is not permissible to show decision diamonds on a swim-lane diagram.
D. Processes cannot be improved by changing the sequence of activities alone

Answer: A

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