Which of the following social engineering principles is Joe employing in this scenario?

During a penetration test, Joe, an analyst, contacts the target’s service desk Impersonating a user, he attempts to obtain assistance with resetting an email password. Joe claims this needs to be done as soon as possible, as he is the vice president of sales and does not want to contact the Chief Operations Officer (COO) for approval, since the COO is on vacation. When challenged. Joe reaffirms that he needs this done immediately, and threatens to contact the service desk supervisor over the issue.

Which of the following social engineering principles is Joe employing in this scenario? (Select TWO).
A . Intimidation
B . Consensus
C . Familiarity
D . Scarcity
E . Authority

Answer: C,E