Which of the following should the technician do NEXT?

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers.

Which of the following should the technician do NEXT?
A . Reboot the computer into safe mode and try to print a test page
B . Download the correct drivers from the manufacturer’s website and install them
C . Unplug the USB cable from the printer and try another USB slot on the PC
D . Set the printer as the default within the device properties

Answer: B