Exam4Training

Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?

Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?
A . The number of customer inquiries recorded per day.
B . The percentage of customer issues resolved within 24 hours.
C . The number of customer complaints recorded per day.
D . The percentage of total customers served per day.

Answer: B

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