Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
A . Resend the invite.
B . Add John to Genesys Cloud CX again so that a new invitation will be generated.
C . Submit a ticket to Genesys Cloud CX support.
D . Tell John to be patient and wait for the email to arrive.

View Answer

Answer: A

Explanation:

When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.

This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.