Which of the following is the MOST likely cause?

Ann. a user, has tried to connect to a VM hosted in a private cloud using her directory services credentials. After three attempts, she realizes the keyboard was set to German instead of English, and she was typing "z" instead of "y". After fixing this issue, Ann is still unable to log in; however, other users can access the VM.

Which of the following is the MOST likely cause?
A . The default language on Ann’s computer is German.
B . The account was locked.
C . Directory services are offline.
D . There is an account mismatch.
E . The account localization settings are incorrect.

Answer: B