Which of the following is the most important question the internal auditor should ask to develop an appropriate recommendation for this finding?

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During an account receivables audit, an internal auditor found a significant number of input errors resulting in a $500, 000 balance understatement.

Which of the following is the most important question the internal auditor should ask to develop an appropriate recommendation for this finding?
A . Who?
B . How?
C . Why?
D . When?

Answer: C