Which of the following BEST describes the technician’s actions?

A technician is troubleshooting a customer’s PC and receives a phone call. The technician does not take the call and sets the phone to silent.

Which of the following BEST describes the technician’s actions?
A . Avoid distractions
B . Deal appropriately with customer’s confidential material
C . Adhere to user privacy policy
D . Set and meet timelines

Answer: D

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