Which of following is the FIRST step that a technician should take to troubleshoot the issue?

A user is unable to print to a network printer.

Which of following is the FIRST step that a technician should take to troubleshoot the issue?
A . Identify the problem.
B . Establish a plan of action to resolve the problem.
C . Establish a theory of probable cause.
D . Implement preventative measures.

Answer: A