Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 – 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A . On-Demand Email-to-case
B. Standard email to case
C. Web to case forms
D. Omni channel routing
Answer: A
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