Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?

Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?
A . Case team routing
B . Case escalation rules
C . Assignment rules
D . Workflow
E . field update

View Answer

Answer: A