Which feature should be used to fulfill this requirement?

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?
A . Einstein Case Routing
B. Auto-response rule
C. Case assignment rule
D. Case escalation rule

View Answer

Answer: D