Which capability criterion supports the practice success factor ‘ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?

Which capability criterion supports the practice success factor ‘ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?
A . The responsibility for the approach to monitoring and event management is clearly defined
B . Events am usually detected immediately after they occur
C . The monitoring and event management approach Is regularly reviewed and continually improved
D . The Key users of the monitoring data and their requirements are identified

Answer: D

Explanation:

For the Monitoring and Event Management practice to be successful, it is essential to ensure that timely, relevant, and sufficient monitoring data is available to stakeholders. Identifying the key users of the data and their specific needs is crucial to ensure the data collected is meaningful and actionable.

Key Users and Their Requirements Identified (Answer D – Correct): By understanding who uses the monitoring data (e.g., system administrators, service desk teams, or business leaders) and what information they need, the service provider can tailor the monitoring setup to provide timely and relevant insights. This supports decision-making and ensures that the monitoring data fulfills its intended purpose.

Responsibility for Monitoring Approach (Answer A – Incorrect): Defining responsibility is important, but it does not directly address the need for ensuring timely and relevant data for all stakeholders. Immediate Detection of Events (Answer B – Incorrect): Detecting events quickly is important but does not directly relate to ensuring data relevance for stakeholders.

Regular Review and Continual Improvement (Answer C – Incorrect): While reviewing and improving the approach is essential, the key to success lies in ensuring that stakeholders’ specific data needs are met.

ITIL 4

Reference: Monitoring and Event Management Practice: Ensuring that the right stakeholders receive the data they need is a critical component of this practice’s success.