Which approach should a business analyst take to begin this process?

The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.

Which approach should a business analyst take to begin this process?
A . Partner with Salesforce account executives to complete discovery.
B. Schedule a meeting with stakeholders and create a journey map.
C. Develop the project plan and finalize the release date.

View Answer

Answer: A