When Jeff, a technician, is troubleshooting a problem, which of the following is the NEXT step after verifying full system functionality?

When Jeff, a technician, is troubleshooting a problem, which of the following is the NEXT step after verifying full system functionality?
A . Establish a plan of action to resolve the problem and identify potential effects.
B . Implement the solution.
C . Establish a theory of probable cause.
D . Document findings, actions, and outcomes.

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Answer: D