What use case should be highlighted to them?

A retail company wants to use Slack to improve their customer support process.

What use case should be highlighted to them?
A . Utilizing Slack for internal team building and social interactions
B . Creating a Slack channel for every individual customer query
C . Encouraging all employees to use Slack for personal communication
D . Setting up a dedicated channel for customer support where issues and solutions are discussed and documented

Answer: D

Explanation:

Setting up a dedicated channel for customer support where issues and solutions are discussed and documented Setting up a dedicated Slack channel for customer support allows for organized discussion and documentation of issues and solutions, which can improve response time and efficiency in addressing customer queries.

Option A is incorrect because while team building and social interactions are important, they do not directly address the need for improving customer support processes.

Option B is incorrect as creating a channel for every individual customer query could lead to an unmanageable number of channels and inefficiency.

Option C is incorrect because using Slack primarily for personal communication does not align with the company’s goal of improving customer support.