What should you do?

Your company recently decided to use a cloud-based ticketing system for your customer care needs. You are tasked with rerouting email coming into your customer care address, customercare@your-company.com to the cloud platform’s email address, your-company@cloudprovider.com. As a security measure, you have mail forwarding disabled at the domain level.

What should you do?
A . Create a mail contact in the Google Workspace directory that has an email address of your- company@cloudprovider.com
B . Create a rule to forward mail in the customercare@your-company.com mailbox to your-company@cloudprovider.com
C . Create a recipient map in the Google Workspace Admin console that maps customercare@your-company.com to your-company@cloudprovider.com
D . Create a content compliance rule in the Google Workspace Admin console to change route to your- company@cloudprovider.com

View Answer

Answer: C

Explanation:

Disable automatic forwarding

https://support.google.com/a/answer/2491924?hl=en Redirect incoming messages to another email address https://support.google.com/a/answer/4524505?hl=en (Optional) To send the message to the original recipient as well as the new address, under Routing options, check the Also route to original destination box.