What should be your immediate course of action?

During the Slack migration process, you discover that certain crucial integrations with the client’s existing systems are not functioning as expected.

What should be your immediate course of action?
A . Continue with the migration as planned and deal with the integration issues at a later stage
B . Halt the entire migration process until all integrations are tested and confirmed to be working
C . Collaborate with the client’s IT team to understand the integration issues and seek solutions or workarounds while continuing with other aspects of the migration
D . Advise the client to abandon these integrations as they are not compatible with Slack

View Answer

Answer: C

Explanation:

Collaborate with the client’s IT team to understand the integration issues and seek solutions or workarounds while continuing with other aspects of the migration Collaborating with the client’s IT team to diagnose and solve integration issues is the most effective approach. This allows for a targeted response to the specific problems while allowing other aspects of the migration to proceed. It ensures a balanced approach to problem-solving without halting the entire migration process.

Option A is incorrect because ignoring the integration issues during migration could lead to significant problems post-migration.

Option B is incorrect as completely halting the migration may be unnecessary and could lead to delays.

Option D is incorrect because suggesting the abandonment of crucial integrations without attempting to resolve issues is not a proactive solution.