What service operation management challenge may this company face?

A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools.

They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory. The company intends to deploy a private cloud and provide services to internal customers.

What service operation management challenge may this company face?
A . Inability to provide accurate pricing models
B . Inability to calculate fixed costs
C . Time consuming root cause analysis
D . Lack of control over service placement

View Answer

Answer: D