What protocol should a technician follow after completing a troubleshooting session using VNC?
A . Immediately start another session to check for additional issues
B . Ensure that all VNC software is properly closed and the user’s system is secured
C . Leave the VNC connection open in case the user experiences further issues
D . Advise the user to uninstall VNC to prevent unauthorized access
Answer: B
Explanation:
Correct Answer. B. Ensure that all VNC software is properly closed and the user’s system is secured After completing a session, it is essential to close all related software and confirm that the user’s system is secure to prevent unauthorized access and ensure the user’s privacy is maintained.
Option A is incorrect because starting another session without a new request or identified issue may not be necessary and could invade the user’s privacy.
Option C is incorrect because leaving an open connection can be a significant security risk.
Option D is incorrect as uninstalling VNC might not be necessary if the user requires ongoing support; however, ensuring it is secure after use is critical.
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