What is this an example of?

A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user’s ID.

What is this an example of?
A . Security restrictions
B . User enabling requirements
C . Role based access management
D . Multi-factor Authentication

View Answer

Answer: B

Explanation:

When a service provider requires a copy of a user’s ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.

User Enabling Requirements:

These are specific conditions or requirements that a user must meet to gain access to a service. Requiring a copy of the user’s ID is an example of such a requirement, ensuring that only authorized users are granted access.

Reference: ITIL 4 discusses user enabling requirements as part of ensuring that the right users have

the right level of access, often in the context of security and compliance (Drive Stakeholder Value,

Section 5.3).

Incorrect Options:

A: Security restrictions generally refer to policies and measures designed to protect the service, not the process of verifying user identity.

C: Role-based access management focuses on granting access based on the user’s role, not on the collection of identity documentation.

D: Multi-factor authentication is a security process that requires multiple forms of verification, but it is not specifically about user enabling requirements like providing an ID.

Conclusion:

Requiring a copy of a user’s ID to access a service is an example of user enabling requirements, making option B the correct answer.