What is this an example of?

After onboarding, the customers can access the service provider’s mobile network.

What is this an example of?
A . Provision of access to resources
B . Interaction with operant service provider resources
C . Joint Service actions
D . Transfer of goods

View Answer

Answer: A

Explanation:

​ Provision of Access to Resources:

This involves enabling users to use specific services, applications, or resources provided by the service provider. In this case, allowing customers to access the mobile network is a clear example of granting access to a resource.

Reference: ITIL 4 details that provisioning access is a key part of service delivery, ensuring that users can effectively use the resources provided by the service provider (ITIL 4 Foundation, Service Management Practices).

Incorrect Options:

B: Interaction with operant service provider resources refers to how users engage with the active, operational aspects of the service, but this is more about the ongoing use rather than the initial access provision.

C: Joint Service actions involve collaborative activities between the service provider and the user, not merely providing access.

D: Transfer of goods implies a physical exchange of products, which is not relevant in the context of accessing a mobile network.