A user’s workstation fails to complete Windows updates, continuously looping on the “Configuring updates” screen.
What is the most effective first step to troubleshoot this issue?
A. Run the Windows Update Troubleshooter
B. Clear the Windows Update download cache
C. Disconnect the workstation from the network
D. Manually download and install the updates
Answer: A
Explanation:
Correct Answer. A. Run the Windows Update Troubleshooter The Windows Update Troubleshooter is designed to automatically diagnose and fix common problems with Windows Update, which can resolve issues related to updates not installing correctly.
Option B is incorrect as it might be a valid step but it is more technical and not the first step before using built-in troubleshooting tools Option C is incorrect because disconnecting from the network will not solve issues related to updates that have already been downloaded and are being configured Option D is incorrect because manually installing updates does not address potential underlying problems with the update process itself and is more complex for most users
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