What is the first step the technician should recommend to resolve this issue quickly?

A user reports that an application has become unresponsive and is preventing them from completing their work.

What is the first step the technician should recommend to resolve this issue quickly?
A . Restart the computer
B . End the application’s process via Task Manager
C . Uninstall and reinstall the application
D . Run a virus scan

View Answer

Answer: B

Explanation:

Correct Answer. B. End the application’s process via Task Manager Using Task Manager to end the process of the unresponsive application is the quickest way to regain control without affecting other running applications or the need for a system restart.

Option A is incorrect because restarting the computer, while effective, is more disruptive and time-consuming compared to ending a specific process Option C is incorrect because uninstalling the application is an unnecessary step for an application that is simply unresponsive Option D is incorrect because running a virus scan is not a direct action to resolve an application freeze and can be time-consuming