What is a key reason why help desk technicians are often targets of social engineering attacks?

What is a key reason why help desk technicians are often targets of social engineering attacks?
A . They have limited access to technical systems and data
B . They are typically new employees with less experience
C . They are trained to be helpful and may overlook security protocols
D . They work in isolated environments without support

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Answer: C

Explanation:

Correct Answer. C. They are trained to be helpful and may overlook security protocols Help desk technicians are trained to assist users and resolve issues efficiently, which can sometimes make them susceptible to social engineering if they prioritize helpfulness over strict adherence to security protocols.

Option A is incorrect because help desk technicians often have significant access, not limited.

Option B is incorrect because being a new employee is not a generalizable trait of help desk technicians.

Option D is incorrect because help desk technicians typically work in team environments and have access to support.