What are core components of the ITIL® Service Value System? (Choose Two)

What are core components of the ITIL® Service Value System? (Choose Two)
A . Continual improvement
B . Governance
C . Marketing strategies
D . Cost reduction

View Answer

Answer: A, B

Explanation:

The core components of the ITIL® (Information Technology Infrastructure Library) Service Value System (SVS) are crucial for managing IT services effectively. Two of these core components are Continual Improvement and Governance.

Continual Improvement:

Continual improvement is a fundamental component of the ITIL® SVS, emphasizing the importance of constantly enhancing processes, services, and practices.

It involves regularly assessing and improving all aspects of the service value system to ensure that services remain effective, efficient, and aligned with business needs.

Continual improvement practices include setting improvement objectives, assessing current performance, and implementing necessary changes to achieve better outcomes. Governance:

Governance in the ITIL® SVS ensures that the organization’s activities are aligned with its objectives, policies, and regulatory requirements.

It involves establishing structures and processes to oversee the management of IT services, ensuring accountability, compliance, and the effective use of resources.

Governance provides the framework within which all other components of the service value system operate, ensuring that decision-making is aligned with the organization’s goals.

Reference: ITIL® Service Management: ITIL® Overview

ITIL® Foundation ITIL 4 Edition: ITIL 4 Edition