The manager responsible for monitoring and event management

The manager responsible for monitoring and event management
A . 1 and 2
B . 2 and 3
C . 3 and 4
D . 1 and 4

View Answer

Answer: B

Explanation:

In a workshop aimed at contributing to initial incident diagnosis, it is essential to involve the incident management and knowledge management managers. The incident management manager ensures that incidents are properly handled and escalated as necessary. The knowledge management manager ensures that relevant information and solutions are available to support efficient incident diagnosis and resolution.

Testing the service and monitoring and event management are important functions but are not as directly involved in the initial incident diagnosis.